Deals don't fall apart because of numbers—they fall apart because of miscommunication. This session gives you a pressure-proof conversation playbook: one proven expectation framework plus five ready-to-use scripts for the highest-stakes moments—consults, pricing conversations, objections, repair negotiations and boundary setting. You'll workshop real scenarios, tighten your language and leave with exact words you can use in your next appointment. Leaders also get a simple coaching method to install these standards across your entire team.